VIRTUAL CALL CENTER 

Get ready to hire remote call center agents to provide phone email, and chat support to various clients using the Arise platform.

IBO Training & Coaching for the Arise Platform

Are you ready for a Home-based virtual call center business?

Are you new to Arise?

Learn how to start a home-based call center using the Arise Technology Platform.

Active IBO's

Maximize your income and learn how to build revenue-generating departments

Active CSP's

Become an IBO and earn more money hiring agents

Featured on the"Mel Robbins" Show

The course payment is due 24 hours before the training class starts. Seats are first come first serve. 

$249

Business Registration Options:
 
  • Bring your existing LLC and EIN to the first session and register your business on the Arise Platform during class.
  • Allow the instructor to assist you with your LLC application and EIN during the first class. 

If you need assistance call us at 305.709.4222 Monday-Sunday 9 am-9 pm EST

Class Details and Registration

The IBO Training Master Class
IBO Training offers individuals the operational setup and core processes of operating a home-based call center business using the Arise Platform
Six Hours of Virtual Training Plus 12 Months of Coaching
Free Access to Our IBO Club
24/7 Support Group
CLICK THE CALENDAR TO REGISTER YOUR FIRST 2 HOUR SESSION
Click Here

What is an IBO?

Independent business owner. An IBO registers their call center on the Arise Technology Platform and hires remote agents to provide customer support to various clients.

What is a Virtual Call Center?

A virtual call center involves representatives who answer and monitor calls from their home office instead of being in the same geographical location as each other, or as the business. This type of business can be started quickly and relatively inexpensively, and it has the potential to produce significant levels of income. When you partner with Arise Virtual Solutions, you'll have access to top Fortune 500 companies searching for support services. 

What are the Benefits?

When considering a virtual call center business using the Arise Network, here are some of the benefits worth considering:

  • Startup costs are low, and there is the potential for high profits.

  • Your call center will be operated as a home-based business.

  • There is a growing demand as businesses are reverting to virtual call centers to help their callers.

  • You can purchase everything you need through our services. Ready to go website, contracts and CSP portals.

  • You can expand by adding more departments to your company.

What are the Requirements to Become an IBO?

All business owners must be at least 18 years of age, a citizen of the United States and must NOT reside in any of the following states. California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. 

How Does my Call-Center Get Paid?

When operating a virtual call-center, there are several ways to generate revenue for your business. Company service fees, Invoice fees, fines, & affiliate marketing are just a few ways for your company to earn revenue. This information will be outlined in the first session.

Do I need a registered Business and EIN Prior to IBO Training Registration?

No. You can register for IBO training at any time. On the registration form when asked for your business name, enter "NOT REGISTERED". Once you complete your payment, one of our associates will follow up to start the process.

When I Hire Agents, Where are They Located?

IBO's can hire agents to work from their home office anywhere in the United States except California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. All agents must meet Arise's equipment standards. Computer, phone, and headsets. 

What is the First Thing I Need to do?

  1. Choose a name for your business

  2. Please note that the company name must match on both the Articles of Incorporation and the IRS document. Make sure you are including the suffix of either – Corp., Inc., LLC, or PC and remember that DBA, Non-Profit, Sole-Proprietorship are NOT accepted to Arise platform.

  3. Go to your official Secretary of State website to register your business.

 

How do I Request a Free EIN From the IRS?

Click here to apply for your free EIN from the IRS after you've registered your business with the Secretary of State

Can I Have a Business Partner?

​Sure, you can have a business partner. Having a partner allows you to grow your call-center faster and split the financial responsibility; it's especially helpful if you work a full-time job. 

How do I Register My Business On The Arise Platform?

After you've received your business registration paperwork and EIN, it's time to register your business on the Arise Platform. Click here to create a profile.

 

When you get to the “Additional Information” Section, you will be asked    

1.       Were you referred to Arise by an independent business owner select “YES”?   

2.       Enter referring Client Support Professional (CSP) ID 1279939   

3.       Referring ACP Loresha Lance   

4.       How did you hear about Arise? Select OTHER from the drop-down you must specify M.J. Staffing Solutions, LLC.

5.       Submit call center information.

If you already have a profile, enter your call center info at portal.arise.com

Arise Doesn't Recognize my EIN Number.

If your company recently obtained a FEIN/TIN/EIN, it is our experience that it can take up to 14 business days for the IRS to update the database utilized for corporate validation purposes. Arise may not immediately recognize you EIN, and this can delay your registration. 

My Business is Registered on the Arise Platform, Now What?

It's time to hire your first agent. Invest in your business and sign up for IBO Training. Use the calendar below to select a date. I look forward to seeing you in class.

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Need Help?

Call us at (305) 709-4222 Monday-Sunday 9 am-9 pm EST

Frequentely Asked Questions

How do I Sign up for IBO Training?

First, select a date for the class you would like to attend using the calendar below. Select the class you want to attend and enter your information to sign up. Once you've registered, continue to the payment link to complete the payment of $249. All payments are due at least 24 hours before class starts.

Can I run my Business While Having a Full-Time Job?

Of course, you can. This is why our IBO Training includes live training plus the online version gives you the flexibility to learn how to manage your business at your own pace. You can operate your business from anywhere at any time. That's the beauty of having a home-based business. However, like any other business, it takes time and dedication to become successful. 

How do I Attend the Online Classroom?

Use the calendar below to select a date and class time. You'll receive a link with instructions on how to join our online class from a laptop or desktop up to 15 minutes before class starts. 

You can cancel your seat and request a refund up to 48 hours prior to the class start.

Who is Arise?

Arise is a Technology Platform which allows virtual call center owners to connect with clients seeking virtual services. Arise provides all training, drug testing and background checks for your agents. 

Who is the Client?

There are several clients registered on the Arise Platform seeking Virtual Customer Support. 

  • Cable Companies

  • Roadside Assistance Companies

  • Medical Facilities

  • Travel Agencies

  • Cruise Lines

  • Theme Parks

  • Energy/ Power Companies

  • Pharmacies

What is a CSP?

Customer Support Professional 

What if I Don't See a Class That Fits my Schedule?

If you do not see a class time that fits your schedule send an email to request a private session to info.iboservices@mjstaff.org. Please include at least two available dates and times that you'll be available and someone will follow up with you to confirm. You can also purchase the IBO Training Download and learn at your own pace.

Can I earn extra revenue by providing customer support while growing my business?

Yes. All IBO's have the option to book cruises, provide sales or technical support for any client to earn extra revenue while growing their business. You can also earn extra revenue by signing up as an affiliate for IBO Training.

What if I am Already an IBO With Arise but I Need Help Building a Successful Company?

As an Award-Winning Call Center, we'll provide your business with our unique tips and action plans, which helped us to grow into a successful call center business using the Arise Network. We offer free mass marketing strategies and tips when qualifying new agents.  We provide a 24/ support group, free IBO Training videos, and content. You'll even learn how to understand client invoices and how each agent gets paid, bonuses, incentives, metrics, and the Arise incentive star program.
A thriving call center not only hires agents but obtains the knowledge required to manage and maintain long-term relationships with agents and clients. 

​What if I am Already a CSP Under Another Company, but I Want to Start my own IBO?

​Becoming an IBO will not affect an active SOW. It will just transfer to your business. You will be able to start hiring immediately after registering your business. You do not need permission to leave your current IBO. However, as a courtesy, I advise you to contact your current IBO before registering your business to make them aware of your plans.

What if I don't Need Everything Your Class Offers?

We understand some business owners may require more training than others. We will focus on each IBO's needs, plus our IBO Training downloadable version offers lectures that maybe only relevant to your business's progress.

What if I am Interested but I am not Ready to Manage a Business Just yet?

If you are not ready to start your own business, but you are interested in working from home as a customer support agent under MJ Staffing Solutions LLC, please complete an application, and one of our staff members will contact you.

Are you Ready to Build a Successful Home-Based Business Using the Arise Platform?

Arise has pioneered a unique business model involving a network of tens of thousands of at-home independent businesses capable of providing customer service, sales and technical support on projects for Arise’s clients, which include many of the top Fortune 500 companies. As an independent business owner, partnering with Arise, your company will provide inbound customer service, technical and sales support to their roster of clients from the comfort of your own home. ​

Am I Ready to Manage a Business?

Running a business from home sounds like fun, but that doesn't mean it's not hard work. I can give you all the tools, but you have to want it with a burning desire. You can no longer say, I don't know where to begin, because, after this class, you will have the knowledge required to operate a thriving home-based business. I chose only to conduct a 4-6 hour class and coach using teachable's software because "life is as life does" most of us don't have the time to spend countless hours in a class. Many of the lectures are self-paced and can be viewed at any time. Consider $249 an investment in your future and the self-esteem that comes with being an entrepreneur. Good luck with your success never give up, and I look forward to seeing you in class!

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MJ Staffing Solutions, LLC, is located downtown in the heart of Miami's upscale Edgewater neighborhood. Since 2015, MJ Staffing Solutions has provided virtual call-center services to businesses of all sizes with many recognized as Fortune 500. MJ Staffing Solutions, LLC now offers extensive training and coaching to new and existing Call Center owners using the Arise Platform.

 

What to Expect

Downloadable Training Classroom

IBO Training includes our NEW downloadable classroom version in addition to our Live Virtual Classroom. You'll receive unlimited access live videos and content with regular updates from Arise

Get Ready to Start Hiring

  • Live Instructor

  • Marketing and Advertising Strategies

  • How does my company earn revenue?

  • Setting up hours of operation and contact information

  • How to build your staff

  • Qualifying new agents

  • How to perform a job interview

  • Agent steps to join your company

  • Email response template set-up

  • What forms to collect from new agents

  • Company rules and regulations set-up

  • Talk Contracts

  • General knowledge of independent contractors

  • Website type options.

Operating Your Call-Center Business

  • Managing your agents

  • Building resource departments

  • Getting agents through certification.

  • Signing your first SOW

  • Invoice and calculations

  • How to get to Premier Partner status

  • Business development and growth

  • Building Learning Centers to increase performance levels​

Unlimited IBO Club Membership

Following the IBO training class, all call-center owners will be invited to join our IBO Club membership by downloading our mobile app. Our IBO membership includes 24/7 unlimited support. You'll also get assistance creating pay plans and learn how to manage your team. Ask questions, get answers, opinions, and share stories with other call center owners using the Arise Network. Our membership support group will give you the confidence you'll need while growing and developing your new home-based call center.  

 

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Get Everything You Need to Run Your Business:

  • Websites

  • Company Contracts

  • CSP Portals

  • Logos

 

Why Choose Us?

M.J. Staffing Solutions LLC Receives 2019 Miami Award

Miami Award Program Honors the Achievement

MIAMI September 29, 2019 -- M.J. Staffing Solutions LLC has been selected for the 2019 Miami Award in the Call Center category by the Miami Award Program.

Each year, the Miami Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Miami area a great place to live, work and play. Various sources of information were gathered and analyzed to choose the winners in each category. The 2019 Miami Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Miami Award Program and data provided by third parties.

Why Register For IBO Training?

 
 

2-Step Enrollment Process

  1. Use the arrows to select a date on the calendar
  2. Make a payment

All Classes are Eastern Standard Time

If you have are unable to register due to your time zone send an email to iboservices.mjstaff.org to request a different time.

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